westslope
Wheeling
- Location
- Wildfire country, BC
Two shipments from RockAuto "arrived" at the front door this past Friday 15 November 2019.
Except they did not. We were here the whole day. I probably looked a few times, just in case.
So I clicked on the tracking numbers provided by RockAuto and found myself in a FedEx web-site with the announcement that my package had been delivered.
I contacted the company by chat. I eventually closed the first chat session after the agent would simply ignore me for 5 to 10 minutes at a time. In the second chat session was not much better. After informing that agent 3 times that I was not in the US, he gave me telephone numbers for FedEx Canada.
Then the US agent set me up with a chat with a Canadian FedEx agent. But that took 15 minutes to show so in the meantime I telephoned. Now an agent based in Montreal has said that he would telephone back before the end of the day (Monday 18 November 2019).
That ate up about 1 1/2 hours.
What on earth is wrong with FedEx?
Are these frustrations common with FedEx?
Except they did not. We were here the whole day. I probably looked a few times, just in case.
So I clicked on the tracking numbers provided by RockAuto and found myself in a FedEx web-site with the announcement that my package had been delivered.
I contacted the company by chat. I eventually closed the first chat session after the agent would simply ignore me for 5 to 10 minutes at a time. In the second chat session was not much better. After informing that agent 3 times that I was not in the US, he gave me telephone numbers for FedEx Canada.
Then the US agent set me up with a chat with a Canadian FedEx agent. But that took 15 minutes to show so in the meantime I telephoned. Now an agent based in Montreal has said that he would telephone back before the end of the day (Monday 18 November 2019).
That ate up about 1 1/2 hours.
What on earth is wrong with FedEx?
Are these frustrations common with FedEx?