I've bought a few things from Ironman 4X4 America lately, and have had mixed results. My awning and windscreen were fine. My awning quick release bracket required 16 washers but only came with 12. Annoying, but easy to mitigate. However, I ordered two soft shackles from them that I received yesterday - one is clearly used. It was in normal packaging (bag with cardboard stapled on top), but didn't include the carry bag that was supposed to be there, is faded, frayed, and even has discoloring from presumably the snatch strap or shackle it was attached to. I quickly fired off an angry email and will update when I hear back, but when it comes to rated recovery gear, it's absolutely unacceptable for a company to be selling gear that's used or damaged in any way.