Did Rock Auto send me the wrong inner tie rods twice?

General_Tarfun Sep 21, 2019

  1. General_Tarfun

    General_Tarfun Bought an X

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    190
    [​IMG] [​IMG]


    The inners seem way too long
     
  2. IM1RU

    IM1RU First Fill-Up (of many) Supporting Member

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    SLC, UT
    Looks like they sent the Titan’s
     
  3. General_Tarfun

    General_Tarfun Bought an X

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    190
    That was fun to find out in the middle of the job lol. Oh well, at least the outers are changed now. They were worse than the inners by far.

    And I was all excited to tell you guys how I managed to change the tie rods without removing the wheels and having to get an alignment...
     
  4. General_Tarfun

    General_Tarfun Bought an X

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    190
    Confirmed those were Titan inners, measured 10.35" and somehow cost less than the actual Xterra inners. Titan: $26.79, Xterra: $30.79.
     
  5. Prime

    Prime Some Kind of In Charge? Admin

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    Simple math. There were more Titans than Xterras. More spare parts. Lower cost.
     
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  6. General_Tarfun

    General_Tarfun Bought an X

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    190
    I just got the exchange order from Rockauto and opened it up...they sent me the wrong tie rods again didn't they?

    [​IMG]
     
  7. Zack.

    Zack. Bought an X Supporting Member

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    83
    Location:
    Livermore, CA
    Yup, looks like you got TRI0003 instead of TRI0004. That’s annoying.
     
  8. General_Tarfun

    General_Tarfun Bought an X

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    190
    Their stock of tie rods must be a complete mess, this is the second time. I've placed a new order at PartsSouq for the inners now.

    And now Rockauto wants me to pay the return shipping cost for it. I guess I'll file a dispute through PayPal and if that doesn't work I'll do a chargeback. There's no way the cost of returning misboxed parts is coming out of my pocket.
     
  9. westslope

    westslope Bought an X

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    Location:
    Wildfire country, BC
    Is the shine off Rockauto.com? If the company makes stocking or shipping mistakes, it should cover all costs. EDIT: Apparently not, see G_T's excellent report below.

    Let us know how the PartsSouq experience goes.
     
    Last edited: Oct 3, 2019
  10. Prime

    Prime Some Kind of In Charge? Admin

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    There's no way in ufck I'd pay anything to them after the 2nd ufck up. Chargeback is definitely in order.
     
  11. General_Tarfun

    General_Tarfun Bought an X

    Messages:
    190
    This is the first problem I've had with them and I've ordered tons of parts but this one really bugs me. It's bad enough I went through removing one one of the inners before finding out it was too long...maybe I should have measured beforehand but maybe they should keep their stock in order...

    I paid about $30 bucks more for them from PartsSouq, shipped same day and will be here on Oct 1st. Sucks at the end of this debacle I still have to get back under the truck and fight with those inners again lol.
     
  12. Prime

    Prime Some Kind of In Charge? Admin

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    I order from RA all the time. But I've never had an issue like that. It's ufcking bizarre.
     
  13. Muadeeb

    Muadeeb Bastard Admin from Hell Admin

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    Once had an issue where they sent the wrong valve cover gaskets. Looking at the part number it seemed the one they sent was one bin over from the correct one. Wonder if something like that was going on here
     
  14. General_Tarfun

    General_Tarfun Bought an X

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    190
    Could be, what's weird is the box has the correct part number on it. Maybe someone knocked a bunch of them off a shelf and just put them in whatever boxes were there. I should check out the Titan forums and see if anyone over there has been getting Xterra inners.
     
  15. General_Tarfun

    General_Tarfun Bought an X

    Messages:
    190
    My order from Parts Souq for the inners just got delivered and they're exactly what they're supposed to be.

    Length measurements are correct and they even come with grease pre-applied where the boot clamps to the tie rod. Something else I noticed is that the TR's in RA order #1 were stamped Q25 and in order #2 Q26 but these have no markings at all on them.

    The original inners lasted for 140k so hopefully these will match that lifespan.


    [​IMG][​IMG]
     
    Last edited: Oct 1, 2019
    Zack. likes this.
  16. General_Tarfun

    General_Tarfun Bought an X

    Messages:
    190
    Update:

    Went to Paypal on Friday and reported the problem, before escalating to an actual claim they have a pre-claim period where the seller/buyer can communicate and try to resolve the issue. Waited until the end of the day and still no response from RA so I was just about to escalate it to a claim when I thought let me search one more time for an actual customer service email for them, and I found it on another forum.

    The guy who listed it was no longer able to order anything from RA because he filed a claim, same circumstances as mine too. I sent an email telling them the problem, order number, etc and 1 hour later I got a reply. They asked for this info:
    • Your VIN
    • Your Original Equipment part number (the part number of the original part you are replacing)
    • Does your original part have 2 male ends?
    • Images showing the difference between the part you received and your original part
    I'm glad I photograph everything because all I had to do was include that 1st pic in this thread along with the other info and 20 minutes later they replied with an apology for the clear mixup and a prepaid shipping label to send them back.

    I don't know who Paypal actually sends an email to about issues but I think on the RA end nobody checks it, basically as soon as I got through to an actual human they recognized the mistake and made it right.

    If anyone else runs into an order problem with them the email address to use is: service@rockauto.com
     
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  17. westslope

    westslope Bought an X

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    Location:
    Wildfire country, BC
    And this month's Sophisticated Consumer reward goes to..... General_Tarfun!

    Good to know. Thank you for sharing all the detail G_T.
     
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  18. General_Tarfun

    General_Tarfun Bought an X

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    190
    Lol, I humbly accept the honor.
     
  19. IM1RU

    IM1RU First Fill-Up (of many) Supporting Member

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    Location:
    SLC, UT
    Well done Sir.
     
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